{"id":2995,"date":"2025-09-13T13:43:28","date_gmt":"2025-09-13T11:43:28","guid":{"rendered":"https:\/\/skideo.devfarm.nl\/?post_type=ski_cases&p=2995"},"modified":"2025-11-07T12:14:32","modified_gmt":"2025-11-07T11:14:32","slug":"allianz-direct-claim-status-e-mail-journey","status":"publish","type":"ski_cases","link":"https:\/\/skideo.com\/nl\/case\/allianz-direct-claim-status-e-mail-journey\/","title":{"rendered":"Allianz Direct Claim Status"},"content":{"rendered":"\n
\n
\n
\n
\n

Claim Status Journey<\/span>. <\/br>Allianz Direct.<\/h1>\n <\/div>\n
\n

Bekijk meer gepersonaliseerde customer journeys<\/h3>\n \n \n Bekijk meer \"\"\n <\/a>\n \n <\/div>\n <\/div>\n \n <\/div>\n\n
<\/div>\n<\/section>\n\n\n\n\n\n
\n\n
\n\n
\n
\n

Aanleiding<\/span>. <\/h2> <\/div>\n
\n

Opdracht<\/span>. <\/h2> <\/div>\n <\/div>\n\n
\n

Een schadeclaim<\/span> indienen is vaak stressvol. \r\nAllianz Direct<\/span> wilde klanten op een sympathieke<\/span> en \r\non-brand<\/span> manier op de hoogte houden van hun claimstatus<\/span>. \r\nEr was behoefte aan duidelijkere communicatie, zodat klanten precies weten waar ze aan toe zijn \r\nen onnodige druk op het callcenter<\/span> wordt voorkomen. \r\nDoor e-mails visueler en persoonlijker te maken, wordt de boodschap sneller duidelijk \r\nen voelt de toon vriendelijker.<\/br><\/br><\/p> \n <\/div>\n\n

\n

Ontwikkel gepersonaliseerde headers<\/span> en e-mails voor de vier fasen \r\nin de Claim Status Journey<\/span> \u2014 voor zowel auto- als woonverzekeringen. \r\nDe mails moesten in \u00e9\u00e9n oogopslag duidelijk maken in welke fase de claim zich bevindt \r\nen wat de volgende stap is.<\/br><\/br>Data<\/br>\r\n\u2714<\/span> Soort verzekering<\/br>\r\n\u2714<\/span> Claimnummer<\/br>\r\n\u2714<\/span> Voornaam<\/br><\/br><\/p> <\/div>\n\n \n <\/div>\n\n

<\/div>\n\n<\/section>\n\n\n\n\n\n
\n\n
\n\n
\n
\n

Resultaat<\/span>.<\/h2> <\/div>\n
\n <\/div>\n <\/div>\n\n
\n

Elke fase kreeg een eigen visual<\/span> die de status helder maakt: \r\neen melding bij schade, een telefoon bij ontbrekende informatie, \r\neen medewerker tijdens afhandeling en een portal bij afronding. \r\nDaarnaast kwam er een e-mailblok<\/span> dat de actuele status direct toont \r\nen een header<\/span> die sympathiek \u00e9n duidelijk aangeeft \r\nwelke actie<\/span> nodig is.<\/br><\/br>\r\n\r\nDe Claim Status Journey<\/span> zorgde voor minder telefoontjes en hogere klanttevredenheid. \r\nAllianz Direct<\/span> bewijst dat ook functionele communicatie<\/span> \r\nde klantbeleving<\/span> kan versterken: helder, vriendelijk en persoonlijk.\r\n<\/p> \n <\/div>\n\n

\n <\/div>\n\n
\n
\n \n \n
\n \n

Allianz Direct gepersonaliseerde claim status e-mailcampagne<\/p>\n <\/div>\n\n \n \n \n \n

\n \n

Allianz Direct gepersonaliseerde claim status e-mailcampagne<\/p>\n <\/div>\n\n \n \n \n \n

\n \n

Allianz Direct gepersonaliseerde claim status e-mailcampagne<\/p>\n <\/div>\n\n \n \n \n \n

\n \n

Allianz Direct gepersonaliseerde claim status e-mailcampagne<\/p>\n <\/div>\n\n \n \n \n \n

\n \n

Allianz Direct gepersonaliseerde claim status e-mailcampagne<\/p>\n <\/div>\n\n \n \n \n \n

\n \n

Allianz Direct gepersonaliseerde claim status e-mailcampagne<\/p>\n <\/div>\n\n \n \n <\/div>\n\n

<\/div>\n
<\/div>\n\n <\/div>\n \n <\/div>\n\n
<\/div>\n\n<\/section>\n\n\n\n\n\n
\n\n
\n\n
\n

Klaar voor e-mail personalisatie 2.0?<\/h2>

Neem contact op en ontdek de mogelijkheden.<\/h3> \n Neem contact op <\/a>\n <\/div>\n\n <\/div>\n\n<\/section>","protected":false},"featured_media":0,"template":"","categories":[21],"class_list":["post-2995","ski_cases","type-ski_cases","status-publish","hentry","category-customer-journeys"],"acf":[],"yoast_head":"\nAllianz Direct \u2013 Claim Status E-mail Journey<\/title>\n<meta name=\"description\" content=\"Ontdek hoe Allianz Direct met Skideo claimcommunicatie persoonlijker maakte \u2014 helder, vriendelijk en volledig on-brand in elke fase.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/skideo.com\/nl\/case\/allianz-direct-claim-status-e-mail-journey\/\" \/>\n<meta property=\"og:locale\" content=\"nl_NL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Allianz Direct Claim Status\" \/>\n<meta property=\"og:description\" content=\"Ontdek hoe Allianz Direct met Skideo claimcommunicatie persoonlijker maakte \u2014 helder, vriendelijk en volledig on-brand in elke fase.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/skideo.com\/nl\/case\/allianz-direct-claim-status-e-mail-journey\/\" \/>\n<meta property=\"og:site_name\" content=\"Skideo\" \/>\n<meta property=\"article:modified_time\" content=\"2025-11-07T11:14:32+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Geschatte leestijd\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/skideo.com\\\/nl\\\/case\\\/allianz-direct-claim-status-e-mail-journey\\\/\",\"url\":\"https:\\\/\\\/skideo.com\\\/nl\\\/case\\\/allianz-direct-claim-status-e-mail-journey\\\/\",\"name\":\"Allianz Direct \u2013 Claim Status E-mail Journey\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/skideo.com\\\/nl\\\/#website\"},\"datePublished\":\"2025-09-13T11:43:28+00:00\",\"dateModified\":\"2025-11-07T11:14:32+00:00\",\"description\":\"Ontdek hoe Allianz Direct met Skideo claimcommunicatie persoonlijker maakte \u2014 helder, vriendelijk en volledig on-brand in elke fase.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/skideo.com\\\/nl\\\/case\\\/allianz-direct-claim-status-e-mail-journey\\\/#breadcrumb\"},\"inLanguage\":\"nl-NL\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/skideo.com\\\/nl\\\/case\\\/allianz-direct-claim-status-e-mail-journey\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/skideo.com\\\/nl\\\/case\\\/allianz-direct-claim-status-e-mail-journey\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/skideo.com\\\/nl\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"case\",\"item\":\"https:\\\/\\\/skideo.com\\\/nl\\\/case\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Allianz Direct Claim Status\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/skideo.com\\\/nl\\\/#website\",\"url\":\"https:\\\/\\\/skideo.com\\\/nl\\\/\",\"name\":\"Skideo\",\"description\":\"\",\"publisher\":{\"@id\":\"https:\\\/\\\/skideo.com\\\/nl\\\/#organization\"},\"alternateName\":\"Premium Personalized image & video.\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/skideo.com\\\/nl\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"nl-NL\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/skideo.com\\\/nl\\\/#organization\",\"name\":\"Skideo\",\"url\":\"https:\\\/\\\/skideo.com\\\/nl\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"nl-NL\",\"@id\":\"https:\\\/\\\/skideo.com\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/skideo.com\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/skideo_social.png\",\"contentUrl\":\"https:\\\/\\\/skideo.com\\\/wp-content\\\/uploads\\\/2023\\\/01\\\/skideo_social.png\",\"width\":226,\"height\":150,\"caption\":\"Skideo\"},\"image\":{\"@id\":\"https:\\\/\\\/skideo.com\\\/nl\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Allianz Direct \u2013 Claim Status E-mail Journey","description":"Ontdek hoe Allianz Direct met Skideo claimcommunicatie persoonlijker maakte \u2014 helder, vriendelijk en volledig on-brand in elke fase.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/skideo.com\/nl\/case\/allianz-direct-claim-status-e-mail-journey\/","og_locale":"nl_NL","og_type":"article","og_title":"Allianz Direct Claim Status","og_description":"Ontdek hoe Allianz Direct met Skideo claimcommunicatie persoonlijker maakte \u2014 helder, vriendelijk en volledig on-brand in elke fase.","og_url":"https:\/\/skideo.com\/nl\/case\/allianz-direct-claim-status-e-mail-journey\/","og_site_name":"Skideo","article_modified_time":"2025-11-07T11:14:32+00:00","twitter_card":"summary_large_image","twitter_misc":{"Geschatte leestijd":"3 minuten"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/skideo.com\/nl\/case\/allianz-direct-claim-status-e-mail-journey\/","url":"https:\/\/skideo.com\/nl\/case\/allianz-direct-claim-status-e-mail-journey\/","name":"Allianz Direct \u2013 Claim Status E-mail Journey","isPartOf":{"@id":"https:\/\/skideo.com\/nl\/#website"},"datePublished":"2025-09-13T11:43:28+00:00","dateModified":"2025-11-07T11:14:32+00:00","description":"Ontdek hoe Allianz Direct met Skideo claimcommunicatie persoonlijker maakte \u2014 helder, vriendelijk en volledig on-brand in elke fase.","breadcrumb":{"@id":"https:\/\/skideo.com\/nl\/case\/allianz-direct-claim-status-e-mail-journey\/#breadcrumb"},"inLanguage":"nl-NL","potentialAction":[{"@type":"ReadAction","target":["https:\/\/skideo.com\/nl\/case\/allianz-direct-claim-status-e-mail-journey\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/skideo.com\/nl\/case\/allianz-direct-claim-status-e-mail-journey\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/skideo.com\/nl\/"},{"@type":"ListItem","position":2,"name":"case","item":"https:\/\/skideo.com\/nl\/case\/"},{"@type":"ListItem","position":3,"name":"Allianz Direct Claim Status"}]},{"@type":"WebSite","@id":"https:\/\/skideo.com\/nl\/#website","url":"https:\/\/skideo.com\/nl\/","name":"Skideo","description":"","publisher":{"@id":"https:\/\/skideo.com\/nl\/#organization"},"alternateName":"Premium Personalized image & video.","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/skideo.com\/nl\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"nl-NL"},{"@type":"Organization","@id":"https:\/\/skideo.com\/nl\/#organization","name":"Skideo","url":"https:\/\/skideo.com\/nl\/","logo":{"@type":"ImageObject","inLanguage":"nl-NL","@id":"https:\/\/skideo.com\/nl\/#\/schema\/logo\/image\/","url":"https:\/\/skideo.com\/wp-content\/uploads\/2023\/01\/skideo_social.png","contentUrl":"https:\/\/skideo.com\/wp-content\/uploads\/2023\/01\/skideo_social.png","width":226,"height":150,"caption":"Skideo"},"image":{"@id":"https:\/\/skideo.com\/nl\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/skideo.com\/nl\/wp-json\/wp\/v2\/ski_cases\/2995","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/skideo.com\/nl\/wp-json\/wp\/v2\/ski_cases"}],"about":[{"href":"https:\/\/skideo.com\/nl\/wp-json\/wp\/v2\/types\/ski_cases"}],"wp:attachment":[{"href":"https:\/\/skideo.com\/nl\/wp-json\/wp\/v2\/media?parent=2995"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/skideo.com\/nl\/wp-json\/wp\/v2\/categories?post=2995"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}