Frequently asked questions.
Everything you need to know.

Skideo

What is Skideo?

Skideo offers a simple and effective way to enhance the customer experience with personalized visuals.


What can I do with Skideo?

With Skideo, you can personalize all your visual content — from images and GIFs to videos — across every touchpoint, such as email, your website, or your app. Creative teams can easily create, streamline, and automate all visual brand assets using the platform’s intuitive interface.


On which channels can I use Skideo?

You can use Skideo across all channels and touchpoints, such as email, web, apps, and digital signage.


How do I get started?

Simply get in touch with us — we’ll guide you step by step. Together, we’ll create your very first Skideo template.


Templates

What is a Skideo template?

A Skideo template is a dynamic image, GIF, or video that changes based on the provided data. This means Skideo automatically generates a unique variation of the template whenever the data changes.


How do I add a Skideo template to a campaign?

To add a Skideo template to a campaign, simply replace your current image or video link with the dynamic Skideo URL and add the customer or product data as a parameter.


How can I create a Skideo template?

To ensure premium quality and performance, we create the templates for you — based on your design or completely from scratch, whichever you prefer. You can then create your own variations of each template using the Builder Tool in the Skideo portal.


How many data sources can be connected?

Unlimited.


Can I use Skideo to manually create assets?

Yes, each template has a Create page where you can manually generate assets.


Portal

How can I log in to the Skideo portal?

Go to portal.skideo.com and log in with the username and password you received.


Is there a limit to the number of users?

No, you can add as many users as you like.


Can I see how a template is performing?

The Skideo portal gives you real-time insights into the performance of all your templates.


What is the Skideo Builder?

With the Skideo Builder, you can create variations from a master template — making it easy to design your own templates.


Can I invite other users to the Skideo portal?

Yes, you can add as many users as you like.


How can I prevent a template from being used any longer?

You can archive a template to prevent any new content from being generated with it.


Privacy & technical

Does Skideo store any (customer) data?

When data is added to a Skideo URL, it’s used solely for generating content. We don’t store the underlying data —


Is Skideo supported by all browsers?

Unlike many personalization platforms that offer an HTML-based solution, we don’t. We generate real files such as JPG, PNG, GIF, and MP4 — all widely supported across browsers, platforms, and operating systems.


Is data stored within the European Union (EU)?

All our content is generated and stored within the EU.


Is Skideo’s data centre ISO 27001 or SOC 2 certified?

Yes, our platform is built on and hosted through Amazon Web Services infrastructure. You can find a full overview here.


Does Skideo offer a Service Level Agreement (SLA)?

Yes, we offer a standard SLA as well as an extended SLA. We can also provide custom SLAs tailored to your company’s specific needs.


Is the Skideo platform pen tested?

Yes, it is. Penetration tests are scheduled annually and after major updates.


Does Skideo track any data?

Yes, we track data on opens, views, completed views, and average watch time. By adding a customer-specific ID to our link, it’s possible to see whether a customer has opened or played the content. This data is available through our portal and via our API.


Is it possible to encrypt the Skideo link?

Yes, it is. Parameters can be added in plain text, base64-encoded, or encrypted with AES-256.


Is it possible to generate content based on a CSV, JSON, or Excel file?

Yes, that’s possible. Our platform can convert any data structure into content. Some clients, for example, use a CSV, JSON, or Excel file as their data source — these solutions are fully tailored to their specific needs.